Returns & refunds

1. Start with GSN Shop

BrownGlobal Holdings LLC is your seller. Email media@gsnmedia.app with your order number, item and issue. Include clear photos of damage, a print defect or an incorrect item if reasonably possible. Do not send card numbers or identity documents. Do not mail anything back without return instructions; the package's sender address may not accept returns.

2. Damaged, defective or incorrect items

Report visible problems as soon as possible, ideally within 30 calendar days of delivery, so we can also use our print partner's claim process. For an eligible defect, damage or item we supplied incorrectly, we arrange a replacement or refund as appropriate and as required by law, without charging you to correct our error. We may request reasonable evidence or arrange an authorized return at our cost.

The 30-day reporting request does not remove longer statutory rights. Printify's decision about reimbursing us does not determine your legal rights against us.

3. Wrong size or change of mind

Because products are made after ordering, we do not ordinarily offer voluntary returns or exchanges for a correctly supplied size or color you chose, or simply changing your mind. Check the size guide before buying. This restriction applies only where the law permits; applicable consumer withdrawal and return rights still apply.

4. Statutory withdrawal and returns

Where a cooling-off right applies, including qualifying EU/EEA distance purchases, you may notify us of withdrawal within 14 days after delivery without giving a reason. Email a clear statement identifying the order; no special form is required. We provide return instructions and follow legally required return and refund timetables, including standard outbound delivery charges where required. You bear direct return postage only if disclosed before purchase and permitted by law. Faulty-item return costs remain our responsibility.

An exception for goods made to your specifications or clearly personalized applies only when the particular item qualifies. An ordinary catalog design printed after ordering is not automatically excluded. Required seller information and an applicable return address must be provided before those sales open.

5. Cancel or correct an order

Contact us immediately to request cancellation, an address correction or a variant change. We try to stop an order before production but cannot promise a voluntary change after production starts. Confirmed cancellations are refunded. Production does not cancel a legal withdrawal right that otherwise applies.

6. Missing or delayed deliveries

Contact us if tracking stalls, items are missing or a package marked delivered cannot be found. We investigate with the provider or carrier and give the remedy required for the circumstances. A delivery scan does not automatically end a claim. If an address was entered incorrectly, we explain reasonable replacement or reshipping options before you agree to any new charge. Our Shipping policy covers delays.

7. Receiving a refund

Approved refunds go to the original payment method unless another lawful arrangement is agreed. We confirm the amount and process it promptly within legal deadlines; your bank determines when it appears. We do not require store credit instead of a refund you are legally entitled to. This does not restrict your right to dispute an unauthorized or incorrect charge with your payment provider.